Support for existing customers

If you have any technical questions about using our site or any of our online banking services, please contact our E-Operations helpdesk on the number below:

Telephone: +44 (0) 870 900 2070*

The helpdesk is available from 9am to 5pm Monday to Friday, with the exception of days when banks are closed for business in England, e.g. bank holidays.

Use our secure e-mail enquiry form

Available 24*7, our secure e-mail enquiries form can be used for a range of common enquiries.

Contact a member of our regional teams

London and the South East.

Midlands and the South West.

North of England.

Scotland.

Find out more about our International Offices.

Voicing your concerns

If you have a complaint, find out how to voice your concerns.

*We may monitor or record phone calls in case we need to check we have carried out your instructions correctly and to help improve our quality of service.